FAQ’s

While all our products are made-to-order and we don't keep stock, we understand that situations may change. While we don't accept cancellations, you can reach out to us through email or WhatsApp and we'll consider if any modifications are possible.

7starcollection does not carry out any hidden shipping costs. We offer free delivery for orders from the US, UK, EU, Canada, and Australia. For other regions, a shipping fee of $39.99 is applicable.

Upon placing an order, you'll receive an email containing all relevant information about your order.

Yes, we ship worldwide except for select locations such as Israel and Russia.

Our Money-Back Guarantee is applicable if you don't receive your parcel or if we send you an incorrect size or damaged item.

Orders typically take 7 to 8 days for delivery after dispatch. Production time depends on the selected shipping method.

We use services like Norton and SSL encryption, guaranteeing secure and safe online dealings & transactions. So, it is safe to order online.

Exchanges are acknowledged within 7 days of shipping, with the customer answerable for return delivery costs.

We offer numerous promo codes throughout the year, usually line up with spells and holidays.

Yes, all our outerwear are made-to-measure and custom sizes are obtainable for an extra $20.

If you wish to terminate an order within the listed time, please contact us via email or WhatsApp. Refer to our cancellation policy for further details.

You can track your order through the "Track Order" option available at our website.

We use FedEx and DHL for most deliveries, sometimes using other services for the fastest direction.

Just enter the code of coupon at the checkout page in the mentioned field.

Refunds may take up to 7-8 business days and will be issued to the original form of fee.

Feel free to use our "Contact Us" page on the website or reach out via email or WhatsApp.