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We pride ourselves on presenting a flexible return, exchange and refund policy that surely make us a reliable and trusted choice for online purchasers seeking trustworthiness.
- All jackets are custom-made and manufactured upon order placement. So, we are unable to accommodate cancellations or refunds once production has begun.
- Our return and refund policy are valid for a period of 7 days from the date of sending. Any objections or complaints must be submitted within 48 hours. Please note that we cannot collect or report any of the complaints submitted after 7 days.
- Refunds will be managed back to the original credit card or account used for the early purchase.
- In cases where an item is refunded due to sizing issues, a full refund may not be allowed as sizes are complete after order placement. If any of the exchange requested, the customer will be responsible for return shipping costs and have to pay that cost.
- As part of our standard procedure during the return or exchange process, our team may demand photos with measurements or other relevant details from the customer.
- Please note that any product damaged by the customer or items that have been used by the customer are not qualified for refunds or exchanges.
- You will be refunded the cost of the item(s) and any applicable taxes.
- Delivery and handling charges are non-refundable.
- In case of a return for a refund, the actual delivery cost will be subtracted from the refund amount.
- If the customer return a product for a refund, they will get the refund as store credit.